Chat online is a powerful tool for any PrestaShop store owner to increase customer satisfaction and loyalty. It allows customers to communicate with the store directly in real-time, which can help build trust and confidence in their purchases. Additionally, it gives the shop owners an opportunity to provide immediate support or answer questions that may arise during shopping sessions.
PrestaShop’s chat online feature offers a variety of customization options so that stores can tailor it according to their needs. For example, they can customize how long conversations are stored before being deleted as well as set up automated messages when customers enter certain pages on the site or perform specific actions such as adding items into their cart or checking out successfully. This helps ensure customers receive timely answers even if there is no one available at that moment from customer service staff who could respond manually via email or phone call instead of waiting for someone elses response time frame .
Overall, chat online is an invaluable asset for any PrestaShop store owner looking for ways to improve customer experience and engagement levels with their business website by providing quick responses and personalized interactions between them both parties involved – shoppers & merchants alike! By leveraging this technology within your eCommerce platform you will be able create more loyal relationships with your clients while also increasing overall sales numbers over time through better communication channels than traditional methods like emails alone would offer!